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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Angela Sewell

October 2, 2026

5 out of 5 rating by Angela Sewell
"Jaylen was amazing.Everything was easily explained, process was smoothly and I’m glad to be apart of the State Farm family.."
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Antonius Ell

September 30, 2026

5 out of 5 rating by Antonius Ell
"Great would be an understatement trying to describe the experience I had recently. I feel like astonishing is more suitable. 10/10 I most definitely highly recommend! I had the pleasure of speaking with Adore Sims & from start to finish I can truly say that she did her job & I’ve never felt more comfortable/confident regarding something like this. The amount of professionalism that was displayed is undeniable & hopefully is noticed one day. I absolutely think it should be!! She is kind, patient, assertive, motivated, very well spoken & will try her best to help you reach the best possible outcome of the situation u may be in. She surely did it for me, she’ll do it for you too!!! I’ve spoken to my fair share of representatives through my years of living & she’s the best one I’ve had by far. So if u need any help my suggestion is, not only should you reach out to State Farm but I would ask to speak with Adore if possible!!!"
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Deshawn Studway

September 29, 2026

5 out of 5 rating by Deshawn Studway
"From our very first conversation, Adoré was professional, knowledgeable, patient, and genuinely invested in helping me find the best options for my needs. She took the time to explain everything thoroughly, answered every question I had, and made what could have been a stressful process feel incredibly easy and comfortable.

What stood out to me most was how personable and caring she was throughout the entire experience. It’s not often you come across someone who combines such a high level of expertise with genuine kindness and dedication. Adore went above and beyond to make sure I felt confident and informed every step of the way.

She is an incredible asset to State Farm, and I would highly recommend her to anyone looking for someone they can trust with their insurance needs. If you have the opportunity to work with Adore, take it — you won’t be disappointed!"
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Ida searcy

September 24, 2026

5 out of 5 rating by Ida searcy
"Aisha was a great help in assisting me with my insurance needs."
We responded:
"We appreciate your 5 ⭐️ Google review. It’s is always great servicing your family insurance needs. Have a great New Year! "
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Alphonzo Bullock

September 24, 2026

5 out of 5 rating by Alphonzo Bullock
"Jaylen Nunn took great care of me. Provided excellent service and answered all necessary questions I had."
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Gabriella K.

September 24, 2026

5 out of 5 rating by Gabriella K.
"Aija was very helpful and the customer service of the agency over all is always a pleasure when I need assistance with my payments!"
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Terri Jackson

September 16, 2026

5 out of 5 rating by Terri Jackson
"The team is so professional and attentive to its clients. Jaylen is AMAZING!!! He stayed with me throughout the paperwork process and walked me through completing everything. I had no issues. So glad I chose Rohammad and his team as my agent."
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Edward Chillis

September 15, 2026

5 out of 5 rating by Edward Chillis
"Very nice and helpful"
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Amy Williams

September 10, 2026

4 out of 5 rating by Amy Williams
"State Farm got me together and it wasn’t from Jake it was JAYLEN. 😊"
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David Williams

September 10, 2026

5 out of 5 rating by David Williams
"Ashley is the person that I speak to every time I call State Farm she is so helpful. She does everything she can do to help me out. I really appreciate her."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Nate

August 28, 2026

5 out of 5 rating by Nate
"Good service"
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Denise Edwards

August 26, 2026

5 out of 5 rating by Denise Edwards
"This is Ms. Edwards, My situation was handled by Jaylen. He was very professional, consistent with return calls , and very knowledgeable and took the time to make sure I understood everything. I thought I wrote a review already but was unsure so you may have 2 but its fitting...he did a phenomenal job!!"
We responded:
"Thanks for the fantastic review! Jaylen does and exceptional job. Our team works hard to provide the best service possible, and we’re thrilled you noticed. We appreciate you choosing to do business with the Sims insurance Agency. "
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Pat Brown

August 18, 2026

5 out of 5 rating by Pat Brown
"My experience was awesome,"
We responded:
"We are so glad you had a great experience! Thank you for trusting us and making us your agency of choice! "
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Toni Daniels

August 10, 2026

5 out of 5 rating by Toni Daniels
"Quick and efficient customer service very helpful and patient."
We responded:
"Thanks for your business and we appreciate your 5 Star Google review! "
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Takoya Jenkins

July 28, 2026

5 out of 5 rating by Takoya Jenkins
"Ashley has been a life saver throughout these last few weeks, especially after each storm and a claim had to be made. She has made the process extremely easy during this most challenging time. I really appreciate her and will continue to recommend her to anyone I come across. Thank you so much!"
We responded:
"Ashley is phenomenal! Thank for your 5 Star review and we appreciate your business."
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ana

July 28, 2026

5 out of 5 rating by ana
"Ashley is the best!!!"
We responded:
"Ashely is the best. We appreciate your business and look forward to continuing to provide you with great service 😃"
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Britney K

July 28, 2026

5 out of 5 rating by Britney K
"Ashley helps me out every time I have any questions or concerns she knows exactly what to do!"
We responded:
"Ashely is awesome! We sincerely appreciate your 5 ⭐️ Google review! "
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Daija Savage

July 28, 2026

5 out of 5 rating by Daija Savage
"great service! aija was wonderful"
We responded:
"Thanks so much for your 5 Star Google Review! "
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Schannin Herron

July 28, 2026

5 out of 5 rating by Schannin Herron
"This agency provided excellent customer service from start to finish. Aija was friendly, knowledgeable, and made the entire process easy. I highly recommend this State Farm agency!
Thank you again Aija!"
We responded:
"Aija is awesome and a great part of the team. We appreciate your business and look forward to continuing to provide you with excellent service! "
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Brittany Brown

July 22, 2026

5 out of 5 rating by Brittany Brown
"Ashley is the best!"
We responded:
"Thanks so much for your 5 Star review. Ashley is a great asset to our team. We appreciate your business! "
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Robert Ross

July 10, 2026

5 out of 5 rating by Robert Ross
"Looking for insurance ….a quote, house, auto whatever Jay is your Agent His professionalism is unmatched"
We responded:
"Jaylen is a great part of the team. We appreciate your 5 Star Google review! "
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Aarika Johnson

July 5, 2026

5 out of 5 rating by Aarika Johnson
"Jaylen helped me sign up for auto insurance and he was so professional and helpful! I will definitely be back for any other insurance needs I have"
We responded:
"Thanks so much for your business. Jaylen is excellent and we look forward to continuing to provide exceptional service! "
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Duriel Spida

June 29, 2026

5 out of 5 rating by Duriel Spida
"Adoré was incredibly helpful throughout the entire process. She was professional, knowledgeable, and made everything easy to understand. She took the time to answer all of my questions and made sure I felt confident every step of the way. 10/10"
We responded:
"Adoré is excellent. We appreciate your business and look forward to continuing to provide you with the excel service. "
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Genesis Medious

June 29, 2026

5 out of 5 rating by Genesis Medious
"This office has great customer service, I am always satisfied with my visit. The team is also great, Adoré was very helpful and patient. Great establishment"
We responded:
"We appreciate your 5 Star review! Aija is awesome and a great part of the team! Please refer your family and friends 😃"
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Charles Pleasant

June 27, 2026

5 out of 5 rating by Charles Pleasant
"Always a great experience when contacting the Sims State Farm Agency. I called to make changes to my auto policy, and Aija Sims provided outstanding customer service. She was professional, polite, knowledgeable, and incredibly helpful throughout the entire process. She made everything quick and easy while ensuring all of my questions were answered. I truly appreciate the excellent service and highly recommend the Sims Agency to anyone looking for an insurance team that genuinely cares about their customers."
We responded:
"Aija is awesome and a great excellent part of the team. We appreciate your Google review and we appreciate your business! "